Terms of use


kaysian.com is operated by Katrin Heydrich, Jungfernweg 2d, D-41564 Kaarst (kaysian.com and Katrin Heydrich each separately and together in this Agreement, „we“, „us“, „our“). kaysian.com website(s) (our "Site" or "Sites") and related services are made available to you pursuant to the following Terms of Use & Service and any other rules posted on our Sites (collectively, the "TOS"). By visiting kaysian.com, you are accepting and consenting to the practices described in the TOS. Please note that the TOS may change at any time. For the latest changes to the TOS, click the TOS link on our website at any time.


The purchase of merchandise through kaysian.com is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with European law. In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.


We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. This sale contract is concluded in Austria. The language of the contract is English. Only persons entitled to enter into legally binding contracts are entitled to transact through this site. Any individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


The prices payable for goods that you order are as set out in our website. All of our prices are in EURO. Currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. If you are buying from outside the EU, you will also incur any duties levied by the jurisdiction to which you have specified delivery. Payment can be made by prepayment, Pay Pal or Credit Card. To help ensure that your shopping experience is safe, simple and secure kaysian.com uses Secure Socket Layer (SSL) technology. Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.


You may cancel your contract with us for the goods you order at any time within 14 days from the date you receive the ordered goods. See RETURNS & EXCHANGES for full details.


We reserve the right to cancel the contract between you and us if:
1. We have insufficient stock to deliver the goods you have ordered;
2. We do not deliver to your area; or
3. One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


We will deliver the goods ordered by you to the address you give us for delivery within 2 - 5 work days after we received your payment. Personalised and bespoke goods may take longer. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used. All orders within the EU are delivered using UPS. See PAYMENT AND DELIVERY INFORMATION for full details of Delivery Charges.


Because all our products are handmade in limited runs, we don’t always hold stock of every item.

If the piece you crave is available, but not currently on stock, you will see a little note that it is available for ‘pre-order’.

Worry not, you will have your jewel, but it may just take a little while longer as we have it made especially for you.

You will be informed if this is the case – and orders take anything up to 4 weeks to complete, depending on the complexity of the piece. We will update you of the expected delivery time with a confirmation email.


You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights relating to the content as herein described, including kaysian.com Software and all HTML and other code contained in this Site, shall remain at all times vested in kaysian.com. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by kaysian.com and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


You acknowledge and agree to be bound by the terms of our privacy policy.